For Melbourne customers we have three shipping options:

• Click and Collect (Free) from our warehouse during staffed hours
• Local delivery for frozen and dry goods within 70 km of our warehouse ($20) (delivered every Thursday)
• Courier shipment for dry goods at a flat rate of $20.*

For non-metro Melbourne and interstate customers we offer:

• Courier shipment for dry goods at a flat rate of $20.*
• Frozen goods cannot be shipped interstate, except for retail stores with prior arrangement.

Please contact us for further information.

*Courier shipment fees may vary depending on the order weight and/or volume. Any adjustments will be advised in advance before dispatch.

Refunds and returns can only be facilitated by contacting us directly. You must not attempt to return any items before communicating with us, as unauthorised returns cannot be processed.

We do not accept returns for frozen goods due to food safety regulations. We also do not accept change of mind returns.

For dry goods, returns may be considered within 7 days of delivery, provided the items are unopened and in their original packaging. All returns must be approved by us in advance.

If your item arrives damaged or faulty, we may require you to provide specific information and photographs of the damage for further assessment.

No, we only supply products in bulk quantities (whole boxes only). Individual units are not available for purchase.

We supply many retailers across Australia. Please contact us for further information on stocking our items in your store. Our retailer terms can be found here.